Privacy Policy

1. Information we collect

• Personal identification information: when you contact us, place an order, or register for services, we may collect your name, email address, phone number, mailing address, and payment information.
• Project information: we collect any content, manuscripts, ideas, or materials you share with us as part of your publishing project.
• Usage data: we may automatically collect information about how you interact with our website, including your IP address, browser type, pages visited, and time spent on the site.
• Cookies: our website uses cookies to enhance user experience. You may choose to disable cookies in your browser settings, though this may affect certain features of the website.

2. How we use your information

• To provide, operate, and maintain our services.
• To process transactions and send related billing and order confirmation communications.
• To communicate with you regarding your project status, updates, and support.
• To improve our website, services, and customer experience.
• To send periodic emails and newsletters about our services (you may unsubscribe at any time).
• To comply with legal obligations and protect against fraudulent or unlawful activity.

3. Sharing of your information

Union Ridge Publishing does not sell, trade, or rent your personal information to third parties.

We may share your information with trusted third-party service providers (such as payment processors or project management tools) who assist us in operating our business, provided they agree to keep your information confidential.

We may disclose your information if required by law or in response to valid legal processes such as subpoenas or court orders.

4. Data security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

Upon project completion and closure of your account, we may retain anonymized data for business analytics and service improvement purposes.

6. Your rights

• You have the right to access, update, or delete your personal information held by us.
• You have the right to opt out of receiving marketing communications from us at any time.
• You have the right to request a copy of the data we hold about you.

To exercise any of these rights, please contact us through our website.

7. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

8. Children's privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

9. Changes to this policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact us

If you have any questions, please contact us at info@unionridgepublishing.com, call +1 (512) 764-4004, or use the form on our Contact page.